Refund policy

Return & Refund Policy

OFF MODE

Last updated: October 15, 2026

1. General Policy

At OFF MODE, we are committed to providing quality products and a transparent, reliable shopping experience.

Due to the nature of our products and our sales terms, we do not accept returns or offer refunds for personal preference or change of mind.

This includes situations in which a customer no longer wishes to keep a product, changes their mind after placing an order, or decides that a product does not meet their personal preferences, provided the item received matches the order and is not defective.

2. Eligible Issues

Your trust matters to us. If your order arrives with an issue, we encourage you to contact our customer support team.

We will review requests involving the following circumstances:

Defective Products: An item has a manufacturing defect or does not function as intended.
Damaged Products: An item arrives damaged in a way that affects the product.
Incorrect Items: You receive an item different from the one you ordered.

In these cases, we will review the circumstances and determine an appropriate resolution, which may include a replacement or refund, depending on the situation and applicable law.

3. How to Request Assistance

If your order has any of the issues described above, please contact us at support@of-mode.online.

To help us resolve your request efficiently, please include:

Your order number.
A description of the issue.
Photos or a video showing the problem, when possible.

Our team will review the information provided and contact you with the next steps.

Please contact us before sending any item back. We will provide return instructions if a return is necessary.

4. Approved Refunds

When a refund is warranted and approved, it will generally be issued to the original payment method used for the purchase.

Once processed, the time it takes for the funds to appear in your account will depend on your bank or payment provider.

We will notify you when your refund has been processed.

5. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights, statutory warranties, or remedies available to customers under applicable law.

Where applicable law requires OFF MODE to accept a return, issue a refund, provide a replacement, or offer another remedy, we will comply with those obligations.