Privacy policy

Privacy Policy

OFF MODE

Last Updated: October 15, 2026

At OFF MODE, your privacy matters to us. We are committed to handling your personal information responsibly and transparently, so you can shop with confidence.

This Privacy Policy explains how OFF MODE collects, uses, discloses, and protects your personal information when you visit our website, place an order, contact our support team, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Personal and Contact Information

Your name, email address, phone number, billing address, and shipping address when you place an order or contact us.

Order and Transaction Information

Details about products you purchase, order history, delivery information, payment status, and transaction-related records. Payments are processed through the payment providers available at checkout.

Device and Browsing Information

Information such as your IP address, browser type, device characteristics, time zone, and interactions with our website. This information may be collected through cookies and similar technologies, subject to your privacy preferences and applicable law.

Customer Support Information

Information you provide when contacting us about an order, requesting assistance, or communicating with our team.

2. How We Use Your Information

We use personal information for legitimate business purposes, including to:

Process and fulfill orders and arrange shipping and delivery.
Process payments and help prevent fraudulent or unauthorized transactions.
Communicate order confirmations, shipping updates, and important service notifications.
Respond to questions and provide customer support.
Maintain, improve, and troubleshoot our website and shopping experience.
Understand website usage and evaluate store performance.
Send promotional communications when permitted by law and, where required, with your consent.
Comply with legal obligations and protect our rights, customers, and business.

We do not use personal information for purposes incompatible with the purposes described in this policy unless permitted by applicable law.

3. How We Share Your Information

We do not sell your personal information in exchange for money. However, certain information may be disclosed to third parties when necessary to operate our business, fulfill your orders, or as otherwise permitted by law.

These parties may include:

Shopify: Our online store is powered by Shopify, which provides the ecommerce infrastructure and related services needed to operate our store.

Payment Providers: Payment processors handle payment transactions and related fraud prevention.

Shipping and Fulfillment Providers: Delivery carriers, suppliers, and fulfillment partners may receive the information necessary to prepare and deliver your order.

Technology and Analytics Providers: Service providers may help us operate our website, analyze performance, maintain security, and improve the customer experience.

Marketing Providers: Where applicable, advertising and marketing partners may process information to measure advertising effectiveness or deliver relevant promotions, subject to applicable law and your privacy choices.

Legal and Regulatory Authorities: We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our legal rights and security.

These providers may process information in accordance with their own privacy policies and contractual obligations.

Depending on the services and settings we use, certain disclosures for advertising or analytics purposes may be considered a sale or sharing of personal information under applicable privacy laws, even when no money changes hands. Where required, we will provide the relevant notices and choices.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

Keep essential shopping cart and checkout functions working.
Remember preferences and improve website functionality.
Understand how visitors interact with our store.
Measure marketing performance and, where applicable, support advertising activities.

You may be able to manage cookies through your browser settings and through the privacy or cookie controls available on our website.

Disabling certain cookies may affect some website features. Where consent is required for non-essential cookies or tracking technologies, we will handle them in accordance with applicable law and your privacy choices.

5. Marketing Communications

If you subscribe to our marketing communications, we may send you updates, promotions, product announcements, and other relevant information.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Even if you opt out of marketing communications, we may still send essential transactional or service-related messages, such as order confirmations, delivery updates, and responses to customer support requests.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal or accounting obligations.

Retention periods may vary depending on the type of information and the applicable legal requirements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we are committed to handling information responsibly and using appropriate safeguards.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Obtain a copy of certain information in a portable format.
Opt out of certain sales, sharing, or targeted advertising activities.
Withdraw consent where processing is based on consent.
Appeal certain privacy decisions, where applicable.
Exercise these rights without unlawful discrimination.

These rights are subject to applicable legal exceptions and limitations.

To submit a privacy request, contact us at support@of-mode.online. We may need to verify your identity before processing your request.

You may also have additional privacy choices through Shopify or through the privacy controls available on our website.

9. Children's Privacy

Our website is not intended to be directed at children who are not legally permitted to use our services independently.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information unlawfully, please contact us so we can review the matter and take appropriate action.

10. International Data Transfers

OFF MODE operates an online store that may serve customers in different locations. As a result, personal information may be processed or stored in countries other than the country where you reside, depending on the locations of Shopify and our service providers.

Where required, we will take appropriate steps to ensure that international transfers of personal information comply with applicable data protection laws.

11. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy practices.

OFF MODE is not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle your personal information.